Standard Return Policy

At Olorama Technology, we strive to ensure your satisfaction with every product you purchase from us. However, we understand that there may be occasions when you need to return an item. Our standard return policy is designed to facilitate smooth returns and exchanges, providing you with peace of mind when shopping with us. Please review the following guidelines for returning products:

1. Eligibility for Return:

• To be eligible for a return, the product must be unused, undamaged, and in its original packaging.
• Returns are generally accepted within 30 days from the date of purchase. Please refer to the specific product page or contact our customer service via [email protected] for exact return eligibility.

1. Return Process:

• Before initiating a return, please contact our customer service team via [email protected] to obtain a Return Merchandise Authorization (RMA) number. Returns made without an RMA number may not be accepted.
• Pack the item securely in its original packaging, including all accessories and documentation.
• Clearly mark the RMA number on the outside of the package.
• Ship the package to the address provided by our customer service team.

1. Return Shipping:

• Unless the return is due to our error or a defective product, the customer is responsible for return shipping costs.
• We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.

1. Refund or Exchange:

• Once the returned item is received and inspected, we will process your refund or exchange within 15 business days.
• Refunds will be issued to the original method of payment. Please note that shipping and handling charges are non-refundable.

1. Restocking Fee:

• A restocking fee may apply to certain returns, particularly for large or specialized items. Any applicable restocking fee will be deducted from your refund.

1. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including return shipping costs, as applicable.

1. Exclusions:

• Our standard return policy may be subject to change for specific promotions, clearance items, or customized products. Please review the terms and conditions of such offers for any additional return guidelines.

By making a purchase with us, you acknowledge and agree to abide by our standard return policy. If you have any questions or concerns regarding returns, please don’t hesitate to contact our customer service team for assistance.